Question:  Why won't the video play?

Answer: Videos are usually streamed through an Adobe Flash player.  For the best viewing experience, try installing the latest version of Adobe Flash after completely uninstalling any old versions of Flash you've installed.

To uninstall Flash:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

Once you're done, restart your computer and follow Adobe's instructions for reinstalling Flash:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Still having problems? Please try the following:

1.  Temporarily disable popup blocking software installed on your computer.

2. Allow GenealogyGems.TV and / or GenealogyGemsPremium.com as a trusted site in your Firewall software.

3.  Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application.

Windows Vista Users:

If the flash uninstall reinstall does not work, this may be due to a Microsoft Windows Vista permissions issue.  You may want to try the following:

Click the Windows button at the bottom left then the search function:

1.  Go to C:\Windows\System32\Macromed\Flash\
2.  Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe
3.  Select "Run as Administrator" and install the update.
4.  Restart your computer